Privacy & Cookie Policy for twincreekroofing.com

Effective Date: 07/31/2026

twincreekroofing.com (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, store, and share your information, and how we use cookies and similar technologies. By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

1. Personal Data:
   • Name, email address, phone number, or other contact information you provide in forms or registrations.
   • Payment or billing information when you make a purchase.
2. Non-Personal / Technical Data:
   • IP addresses, browser type, device information, and location data.
   • Usage data collected via cookies or similar tracking technologies.
3. Third-Party Data:
   • Data collected through integrated services like Google Analytics, Google Ads, or Meta Ads.

2. How We Use Your Information

We use your data for purposes including:

• Providing and improving our website and services.
• Sending communications you request (newsletters, updates).
• Analyzing site traffic and usage patterns (via Google Analytics).
• Delivering personalized advertising (via Google Ads and Meta Ads).
• Complying with legal obligations.
• SMS communication.

3. Legal Basis for Processing (GDPR)

If you are in the EU/UK, our legal basis for processing your data includes:

• Your consent (e.g., cookie consent for analytics or marketing).
• Legitimate interests (e.g., website functionality, analytics).
• Legal obligations (e.g., compliance with laws).

4. Cookies & Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device that help websites function properly, improve user experience, and collect information about site usage.

Types of Cookies We Use

1. Strictly Necessary Cookies: Essential for website operation (e.g., session management).
2. Analytics & Performance Cookies: Track usage via Google Analytics to improve website performance.
3. Advertising & Marketing Cookies: Track browsing activity and deliver personalized ads via Google Ads and Meta Ads.
4. Functional Cookies: Remember preferences like language or region.

Cookie Table

5. Managing Cookies

You can manage or disable cookies:

• Cookie Banner: Accept, reject, or customize preferences when first visiting the site.
• Browser Settings: Block or delete cookies (Chrome, Firefox, Safari guides).
• Opt-Out Tools:
  • Google Analytics: https://tools.google.com/dlpage/gaoptout
  • Google Ads: https://adssettings.google.com
  • Meta Ads: https://www.facebook.com/adpreferences/

Disabling cookies may limit certain site features.

6. Sharing Your Data

We do not sell your personal information. We may share data with:

• Service providers that help us operate our website and business, including hosting, analytics, advertising, scheduling, customer relationship management, and SMS communication providers.
• Legal authorities if required by law.

7. Your Rights

Depending on your location:

• EU/UK (GDPR): Access, correct, or request deletion of personal data; withdraw consent; object to processing.
• California (CCPA/CPRA): Know what personal data is collected; opt-out of sale; request deletion.

To exercise your rights, contact us at: info@twincreekroofing.com.

8. Data Retention

We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

9. SMS

9.1 Types of Messages

Twincreek Roofing & Exteriors may send SMS messages regarding estimates, appointments, project updates, scheduling, customer service, reminders, and marketing or promotional offers when permitted by applicable law.

9.2 SMS Consent

You may opt in to receive SMS messages by checking the optional SMS consent checkbox on one of our online forms. Consent to receive marketing messages is not a condition of purchasing goods or services.

Message frequency varies. Message and data rates may apply.

9.3 Opting Out and Assistance

You may opt out of receiving SMS messages at any time by replying STOP to any message. Reply HELP for assistance or contact us at info@twincreekroofing.com.

9.4 Data Sharing

No personally identifiable information will be shared with third parties or affiliates for marketing or promotional purposes. No mobile information, including phone numbers and SMS consent records, will be shared with third parties or affiliates for marketing or promotional purposes.

Information may be shared with service providers that assist us in delivering communications or operating our business, but only as necessary to provide those services.

10. Updates to This Policy

We may update this policy periodically. All changes will be posted with a revised “Effective Date.”

11. Contact Us

If you have questions about this Privacy & Cookie Policy:

Website: twincreekroofing.com
‍Email: info@twincreekroofing.com
Address: 6989 S. Carr Rd, Apple Creek, OH 44606